Q: Why does my order show as processing?
A: This means your payment is still being processed. If this happens, feel free to reach out to us and we will help you resolve this matter.
Q: What payment methods do you accept?
A: Right now we only accept credit and debit cards. We hope to expand upon this soon. Please check in periodically to see if we have made any changes.
Q: Do you have a rewards program?
A: Yes, we do! To access rewards you will need to be logged in and you must activate your account. You will see a button on the lower right of our page labeled Rewards. If you are having trouble activating your account please contact Customer Service for assistance.
Q: How do I redeem my reward points?
A: After signing in, click the button labeled Rewards, on the bottom right corner of our page. The rewards button is white with dark blue font and a gift box icon.
Click this button to access rewards. In the section called, Get Rewards, you will see the option to redeem there! Please save your coupon code. If you can not find your code, please contact customer service. If you cannot access rewards you may need to activate your account.
Q: How do I activate my account so that I can use my reward points?
A: If you are having trouble accessing your rewards, it may be that your account has not yet been activated. To activate your account click on the Rewards button, then click on the Earn Points tab. From there you will click Create Account and then click Verify Account.
You should see a message appear on the screen saying, “Verification email sent, please check your inbox.” From there you will check your email. If you do not receive an email please check your spam or junk folder. When you open the email you will see a button that reads Activate. Click that button and you are all set.
Your reward points will be under the Get Rewards tab. You are now able to redeem your rewards.
Q: Can I cancel an order?
A: If you wish to cancel your order, please contact us as soon as possible and we will cancel it for you and of course give you a full refund for what you had already paid. If we have shipped it before your request to cancel, we will issue the refund when we receive the return as long as it meets the requirements for a return (please see our Refund Policy page).
Q: How do I get a refund?
A: Please click the following link to review our the terms of our Refund Policy.
Q: How will your charge show up on my credit card or bank statement?
A: As of now, our charge will show up as Pure Leaf Kratom, but we hope to have discrete charges soon.